QUESTIONS/ANSWERS
We’ve answered some of the most common questions below. If you need more information or have specific queries, please don’t hesitate to reach out through our contact form. Our team will respond promptly.
Absolutely! Our unique capability allows you to start with just one custom item. This is perfect for personal projects, sampling, or unique merchandise.
We offer full customization on every aspect of your sportswear, from fabric and colors to the placement of logos and text, all thanks to our in-house production facility.
Since we manage our own factory, sample production can be completed within 3-5 days, and full orders typically take about 10-20 days, depending on complexity and quantity.
We accept various payment methods including T/T, Western Union, PayPal, and Alibaba Trade Assurance. We typically require a deposit to begin production, with the balance due upon order completion.
Our factory adheres to strict quality control protocols. Every product undergoes several rounds of checks before it leaves the production line to ensure it meets our high standards.
You can contact us directly. If your request is urgent, in an emergency, please feel free to send an email to [email protected], which will trigger an email to all sales and production department staff, but this is also conditional.
For example, if a product has already been produced, we cannot copy it with changes. When requesting an order status update, please always indicate your invoice number.
We offer global shipping and use trusted couriers to ensure timely delivery. Costs vary by order size and destination. Tracking information is provided.
Our quality assurance involves multiple checks during production. We also welcome pre-shipment inspections by you or a third-party.
Not necessarily. Our design team can work with you to develop custom designs based on your ideas, free of charge.
In the rare case of defects, we will remake the products to meet our quality standards before re-shipping at no additional cost to you.
We respect the intellectual property rights of all our clients. Any designs submitted to us are used strictly for order fulfillment and are not shared with third parties or used for any other purposes without explicit consent.
Yes, we warmly welcome clients to visit our factory. We believe in complete transparency and are proud to show you firsthand how your sportswear is crafted with care and precision. Please contact us to schedule a visit at your convenience.